Provider News
Payspan Portal Production Maintenance – Saturday, November 23, 5:00 p.m. (ET) through Sunday, November 24, 8:00 a.m. (ET)
Zelis® is utilizing a maintenance window for the Payspan Portal on Saturday, November 23, 5:00 p.m. (ET) through Sunday, November 24, 8:00 a.m. (ET). Note: If the maintenance activities are completed before 8 AM, we will end the maintenance early. The following System...
Updated STAC Asthma Action Plan Now Available: Guidance for Health Care Providers
Managing asthma in children requires collaboration between health care providers, parents, and caregivers. ALL children with asthma should have an Asthma Action Plan filled out by their healthcare provider.
Third Party Liability – Medicaid Managed Care Provider Requirements
Texas Health and Human Services Commission (HHSC) and Office of Inspector General-Third Party Recoveries division (OIG-TPR) has recently seen a high number of escalations due to Providers refusing to see a Medicaid eligible Member because the Member has other health...
HHSC to Reduce Use of Alternative Devices for EVV-Required Services
To enhance program integrity, HHSC is reducing the use of alternative devices as an approved method of clocking in and clocking out for EVV-required services. The phased reduction will begin September 1, 2025, and complete on September 1, 2028. By September 1, 2028,...
Provider Guidance: Pertussis (Whooping Cough)
Adapted from: Symptoms of Whooping Cough | Pertussis (Whooping Cough) | CDC Early treatment and prophylaxis can make illness less serious and prevent the spread of infection. Treatment of infection and prophylaxis for all asymptomatic household contacts is recommended...
Payspan Portal Production Maintenance – Saturday, October 26, 7:30 p.m. (ET) through Sunday, October 27, 9:30 a.m. (ET)
Zelis® is utilizing a maintenance window for the Payspan Portal on Saturday, October 26, 7:30 p.m. (ET) through Sunday, October 27, 9:30 a.m. (ET). The following System Availability chart notes affected services.