January 7, 2026– Community First Insurance Plans (Community First) is proud to announce that its Health Insurance Marketplace ® plan, University Community Care Plan, has been named a three-time 2025 Human Experience (HX) Pinnacle of Excellence Award® winner by Press Ganey. As a leader in health care experience solutions and services, Press Ganey annually ranks the top-performing health plans, hospitals, and health systems in the country, based on performance in various experience metrics.
As a winner of HX Pinnacle of Excellence Award® in three categories, University Community Care Plan has ranked in the top 5% of health plans nationwide, per CAHPS ratings over a minimum of two years in a row, for:
- Highest Overall Experience
- Highest Doctors and Quality of Care
- Highest Enrollee Experience with Plan
This honor reflects Community First’s dedication and commitment to putting Human Experience at the heart of health care.
“By leading in critical areas like access, communication, and care coordination, Community First is setting a high bar for member-centered, high-quality care,” said Patrick T. Ryan, Chairman and CEO of Press Ganey. “This award reflects their deep commitment to listening to members, meeting their needs, and delivering seamless, meaningful healthcare experiences.”
For three decades, Community First has prioritized our members’ health and well-being, rooted in the belief that health care is about more than just coverage. As Bexar County’s only locally owned and operated health plan on the Health Insurance Marketplace®, we connect with our Members on a deeper level, as neighbors and friends. We care deeply about their health and work tirelessly to ensure better health outcomes for all.
Our commitment goes beyond just meeting expectations—we strive to create a supportive environment where every member feels valued and cared for. We look forward to continuing to provide the best possible health care experience for our University Community Care Plan members.
About University Community Care Plan: University Community Care Plan by Community First is a qualified health plan is available to Bexar County residents through the Health Insurance Marketplace®. It features an EPO network of specialty providers, outpatient centers, the Texas Diabetes Institute, and University Hospital. Benefits include $0 deductible plan options, access to specialists without a referral, telehealth, prescription delivery, wellness and pregnancy support, and more. Visit CommunityFirstMarketplace.com or call 1-888-512-2347 for details or to enroll.
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