University Community Care Plan

Facility-Based Physicians or Providers
The health care facilities listed in this Provider Directory may have facility-based physicians or providers that do not participate in our provider network. Community First Insurance Plans (Community First) Provider Directories list the independent doctors and other health care providers who participate in the Community First network, but we do not participate with all hospitals, health care facilities, physicians or other health care providers that may be in your area. Please review your plan documents to determine how your financial responsibilities may differ if you choose a health care provider or a facility that is not included in your network (i.e., out-of-network).

Additionally, not all facility-based physicians or health care practitioners that provide services in a Community First participating hospital or outpatient facility are in the Community First provider network. We recommend you confirm the network status of facility-based physicians or health care providers before receiving services, in order to make an informed decision about where to obtain services. In many instances, there will be a separate charge for professional services rendered by physicians to you or on your behalf, and you will receive a bill for these professional services that is separate from the bill for hospital services.

If you receive a bill from a facility-based physician or other health care practitioner, please contact the Community First Member Services Department.

Community First has contracted with an interpreter service for any Provider’s office that does not have bilingual employees or sign language interpreters. Services are available for sign language, Spanish, English, Pashto, Vietnamese, and other languages that may be spoken by our Members. The service is accessible 24 hours a day, seven days a week. Providers and Members can use the service during normal business hours by calling our Member Services Department at 210-358-6400 or toll-free at 1-888-512-2347. Requests for interpreter services after hours and on weekends are answered by and arranged for through Community First’s Nurse Advice Line.

To report any inaccuracy in this directory, please email NManagement@cfhp.com or call 210-358-6030.

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