Refunding Overpayments – New Mailing Address

Feb 7, 2023 | Provider News, Provider Resource

This information applies to Provider refunds ONLY.

If you believe you have received an overpayment from Community First Health Plans or we have identified an overpayment and requested a refund, please submit the following :

  • A check issued to Community First Health Plans in the amount of the overpayment
  • The name and ID number of the Member for whom we have overpaid
  • The dates of service
  • Supporting documentation

Please mail this information to:
Community First Health Plans
P.O. Box 2409
San Antonio, TX 78298

If you have questions, please reach out to our Provider Relations team at
210-358-6294 or email ProviderRelations@cfhp.com.

If you’ve had a qualifying life event, you may be eligible for a special enrollment period. See if you qualify for the University Community Care Plan.

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